At The Roof Store Ltd, all delivery charges are clearly detailed in the final shopping basket and vary depending on the products selected for purchase. We include delivery charges based on shipments to the UK mainland only.

For any deliveries outside the mainland or in areas with potential access difficulties, please discuss your requirements with our team before placing an order to ensure we can meet your needs without complications. Access difficulties might include double yellow lines, red routes, narrow lanes, steep hills, low bridges, or roads with width restrictions.

Please contact our support team at support@theroofstoreltd.co.uk or call us directly before attempting to place your order for areas with restricted access.

Pick-Up and Delivery Options

Orders can be picked up at our store located at 6 Dunlin Ct, Bellshill ML4 3NH, but please arrange this in advance with our team to ensure your goods are ready when you arrive.

We also offer delivery options which are subject to product availability and delivery schedules. While we strive to adhere to the delivery times stated at the time of your order, please note that delays may occur due to factors beyond our control.

Shipping Method

We use weight-based shipping to offer the most cost-effective and efficient delivery solutions. Our carriage charges are always shown separately to the cost of the products to ensure transparency.

Order Processing

Orders received after midday on Friday, as well as orders made over the weekend, will be processed the following Monday. Our delivery times are based on a 5-day working week.

Delivery Instructions

Please let us know of any specific delivery requests at the time of your order by entering them into the ‘Special Instructions’ box provided at checkout.

Accepting Your Delivery

We urge you to inspect your goods upon arrival. If any items are damaged or faulty, do not accept the delivery. Contact us immediately at support@theroofstoreltd.co.uk. Orders signed for “unchecked” will be considered as received in good condition.

Environmental Commitment

At The Roof Store Ltd, we are committed to reducing our carbon footprint. We regularly review our transport arrangements to optimise delivery efficiency and minimise road miles, ensuring that your goods are delivered in an environmentally responsible manner.

For more details, please visit our website at theroofstoreltd.co.uk or get in touch with our customer support team.